Varmilo Themed Deskmat/Mousepad

VAT or import tax included?

Due to the customs policy of different destinations, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your shipping destination. Please let us know if the customs reach out for anything, we may provide our suggestion if possible.

European Union VAT

If you are located in the European Union, and your product amount is under €150, we will charge the VAT when you place an order.

Then there is no more tax needed.

If your order amount is over €150, then the local Customs will charge customs duties and VAT.

If you have any questions, please contact us. 

Where do you ship from?

• We ship from China.
• Some SKUs will be shipped from the US. 

     (Minilo75% Bluebell & Retro)

What countries do you ship to?

• Varmilo uses DHL Express to ship the orders.
• We ship to countries that DHL Express services. 
• Shipping rates will show when you enter a shipping address on the Checkout page.
  

When can I receive my order?

• In-stock items usually take 2-5 working days by DHL Express. 
• Pre-sale items will have an estimated delivery time marked on the product page.

Payment Method

• Paypal and Credit Card

Can I cancel the order or change the product?

• Yes, unshipped orders can be canceled and product or delivery information can be modified.

Can I change the delivery address of my package after it has been shipped out?

• Unfortunately, we cannot change the shipment once the product is en route.
• But you can contact DHL to change the address.